Question 1

Do my clients need to download an app?

Accepted Answer

No. Clients can sign on their own phone or tablet by scanning a QR code or opening a link, or right on the practice's iPad or iPhone handed to them at the front desk. Only the practitioner needs the Consentify app.

Question 2

Do I need an iPad?

Accepted Answer

No: Consentify runs on both iPad and iPhone (iOS 17+). iPad is recommended for the larger screen at the front desk, but the app is fully featured on iPhone too. Practitioners can also sign in from any web browser at app.getconsentify.com. Clients still sign on any phone via QR code or link.

Question 3

Is Consentify HIPAA compliant?

Accepted Answer

Yes. Consentify is HIPAA compliant: AES-256 encryption at rest, TLS 1.2+ in transit, and a tamper-proof audit trail on every record. A Business Associate Agreement (BAA) is included on the Elite and Empire plans, signed electronically in the app.

Question 4

Are digital signatures legally binding?

Accepted Answer

Yes: electronic signatures are legally valid across the US under the federal E-SIGN Act and state UETA laws. Every Consentify signature is timestamped and sealed in a tamper-proof audit trail, which typically makes it easier to defend than paper: you can prove exactly what was signed, when, and that it hasn't been altered since.

Question 5

What if I lose internet during an appointment?

Accepted Answer

Full offline mode. Submissions, signatures, notes, and photos all queue locally and sync the moment you reconnect. Nothing is ever lost.

Question 6

How long does setup take?

Accepted Answer

Under 5 minutes. Upload your existing paper or PDF forms, AI converts them into editable digital forms, and you're ready to send your first QR link.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. Subscribe on iPad or iPhone and it is managed through your Apple ID; subscribe on the web and it is managed in the web app's Plan settings. Either way it is one tap, and the free Essential plan never expires.

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