Support

Email Support

For general questions, account issues, or feature requests, reach out to our support team.

We typically respond within 24 hours on business days.

Getting Started

• 1. Download Consentify from the App Store
• 2. Create your account and set up a device PIN
• 3. Build your first form using the drag-and-drop builder or AI import
• 4. Share the QR code with clients — they sign on their own phone or your device
• 5. View submissions, add notes and photos, and manage your practice

Account & Billing

• Change your plan — Go to Settings → Plan in the app to upgrade, downgrade, or manage your subscription.
• Manage payment — Tap "Manage Subscription" in the plan settings to update your card or view invoices via the Stripe billing portal.
• Delete your account — Go to Settings → Delete Account, or email support@getconsentify.com. We process deletion requests within 48 hours.
• Data export — Contact us to request a full export of your data.

Troubleshooting

• App won't sync — Pull down on the submissions list to force a sync. Ensure you have an internet connection.
• Forgot your PIN — Tap "Forgot PIN?" on the lock screen. This will sign you out and erase local data. Sign back in to re-sync.
• Form not loading for clients — Check that the QR code link is active. You can regenerate it from the Builder tab.
• PDF not generating — Ensure you have an internet connection. PDFs are generated server-side.