Question 1

Do my clients need to download an app?

Accepted Answer

No. Clients can sign on their own phone or tablet by scanning a QR code or opening a link — or right on the practice's iPad or iPhone handed to them at the front desk. Only the practitioner needs the Consentify app.

Question 2

Do I need an iPad?

Accepted Answer

No — Consentify runs on both iPad and iPhone (iOS 17+). iPad is recommended for the larger screen at the front desk, but the app is fully featured on iPhone too. There is no Android or web app for practitioners — clients still sign on any phone via QR code or link.

Question 3

Is Consentify HIPAA compliant?

Accepted Answer

Yes. Consentify is HIPAA compliant: AES-256 encryption at rest, TLS 1.2+ in transit, and a tamper-proof audit trail on every record. A Business Associate Agreement (BAA) is included on the Elite and Empire plans, signed electronically in the app.

Question 4

Are digital signatures legally binding?

Accepted Answer

Yes — electronic signatures are legally valid across the US under the federal E-SIGN Act and state UETA laws. Every Consentify signature is timestamped and sealed in a tamper-proof audit trail, which typically makes it easier to defend than paper: you can prove exactly what was signed, when, and that it hasn't been altered since.

Question 5

What if I lose internet during an appointment?

Accepted Answer

Full offline mode. Submissions, signatures, notes, and photos all queue locally and sync the moment you reconnect — nothing is ever lost.

Question 6

How long does setup take?

Accepted Answer

Under 5 minutes. Upload your existing paper or PDF forms, AI converts them into editable digital forms, and you're ready to send your first QR link.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. Subscriptions are managed through your Apple ID and can be cancelled with one tap. The free Essential plan never expires.

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